Can I cancel my order or make changes to it?

Yes, you might be able to cancel/change purchased items before we prepare your order.

Can I return my order?

Yes, you may return your order for any reason within 14 days of purchase, provided that it has not been used and has it’s original labelling and packaging. With respect to personalized products, those may only be sent back to BeMystique for size adjustments, provided that this does not affect any of the personalized elements of the product. We recommend that you send back the order using a trackable courier service (such as DHL or FedEx). The return shipping cost is covered by you. We will process the refund once the order has been received and checked by us. 

If I’m returning my order, will the duties I originally paid be refunded?

That depends on where you purchased the goods from. If you made the purchase in the United Arab Emirates, you will receive the full reimbursement, including VAT.

If you made the purchase from outside the United Arab Emirates, you will need to claim any import duties and/or sales tax from your local tax authority. BeMystique is not responsible for any duties and taxes charged by foreign tax authorities (or returns thereof).